The hidden value of data
Most of the information that relates to things such as
- customer complaints
- industrial accidents and near misses
- motor fleet accidents
- product failures
- employee satisfaction surveys
can potentially be invaluable. However, all too often the most valuable information is not collected. Even more often, when it is collected it is ignored in favour of incidental or irrelevant factors that make impressive pie charts but that either can’t be used to determine future action or that point to the wrong action entirely.
Turning dross into gold
By fine-
How DBRC can help
As with everything that we do, our approach would be tailored to exactly fit your specific culture and needs, but the type of ways in which we can help include:
- Studying what information you collect and how you analyse and report it, and, taking account both your specific data analysis needs and the potential from the data that you collect, advising how you could improve the value of your data and the way in which it is used
- Providing coaching and training in data collection and analysis to the relevant employees
Our track record
David Davies, who would undertake the assignment, has had considerable experience in designing loss recording and analysis systems for organisations such as Rolls Royce, local government and the National Health Service.
See also Measuring and monitoring performance